What is the minimum order?
The first order must be over 500€.
Reorders will have a minimum of 200€.
The prices indicated for calculating minimum orders and shipping costs are always without taxes.
What is the recommended retail price?
The price you see is the wholesale price per unit without VAT, that is, your purchase price.
To ensure that Londji toys receive the recognition they deserve, we recommend that the retail price be at least double the purchase price, plus the applicable VAT.
We thank you in advance for following this recommendation, in this way we give Londji toys the recognition they deserve.
When do I get free shipping?
Shipping will be free for orders over 500 €. If the order is less than this amount, there will be fixed preparation and shipping costs, which will vary depending on the destination country.
In France, Germany, Belgium, the Netherlands, Italy, Luxembourg, Austria, Denmark, Slovakia, Slovenia, and the Czech Republic, the costs will be 18 €.
*For yhe United Kingdom, please see the paragraph "Can I buy form the UK?"
Free shipping costs are only applicable to the specified countries and within the continental zone. For other territories, such as islands and territories with special conditions (Azores, Madeira, Corsica, Jersey, Guernsey, Canary Islands among many others), we will prepare a quote based on the weight and volume of the order and inform you of the cost.
My country is not listed above, what should I do?
In this case, we will prepare a quote based on the weight and volume of the order and inform you of the cost if we ship with our carrier. You can also use a carrier that you hire directly if you prefer.
Can I buy from the UK, and if so, under what conditions?
Of course, you can buy from the UK! Here are the conditions:
- Currency: Purchases are made in British pounds (£).
- First order: Must be over £500.
- Subsequent orders: Must be a minimum of £200.
- Free shipping: For orders over £600.
- Shipping costs: If your order is less than £600, there will be a preparation and transport fee of £18.
For other non-continental territories and Crown dependencies, we provide a specific quote for transport costs.
After Brexit, please note that although toys are tariff-free, you will need to pay some small import fees.
You may need to pay the applicable VAT on the order to the carrier at the time of delivery, according to your tax regime (if you are registered as an importer and have an EORI number, all the procedures are greatly simplified).
For any questions or to simplify the procedures, contact your reference person at Londji. We will be happy to help you!
When will I receive the order confirmation?
When you place the order, you will receive an initial provisional confirmation, without taxes, which will serve as proof of the products you have requested.
Within 24 hours, you will receive our final confirmation.
When and how will I make the payment?
When you place an order on our website, we will not ask for any immediate payment, even if it is your first order.
When we confirm the order from our offices, we will indicate the payment method and term, which will be those agreed in your customer file.
What is the preparation and delivery time?
We prepare orders within 5 working days (Monday to Friday) from their receipt (this time may be slightly delayed during peak activity periods).
To this time, you must add the transit time from our warehouse, which in working days is:
- 5-7 days for European countries
- Other destinations, to be consulted.
Preparation and transit times must be added, are expressed in working days, and are approximate.
Once the order is prepared, you will receive a confirmation email with the departure date from our warehouse and the link to the transport company for tracking.
Can I cancel the order once it is placed?
Orders are processed immediately, so if for any reason you need to cancel the order, please urgently contact our office via email (shop@londji.com) or phone (+34 93 250 42 57) during office hours within two hours of sending the order. We will do our best to cancel it as long as it has not left our warehouse.
Who is my reference person at Londji?
Within the main menu, by clicking on "contact", you will find your reference person at Londji. You can contact them via email or by phone (+34 93 250 42 57) during working hours (Monday to Friday, from 9:00 to 14:00 and from 15:00 to 17:00 CET+1). They will always be available to help you and find the best solution for any query or incident.
And remember, your reference person at Londji is always available to help you with any questions about our games or products, or to give you advice on how to display our brand at your point of sale. We are here to help you with everything you need! 😊
What happens if a toy arrives in poor condition?
All toys are carefully checked before shipping. If, even so, you find any defect, you can easily notify it from the main page menu by clicking on "contact". There you will find the option "I have a problem with a product", where you will find a form with all the information we need to resolve the incident.
Recording this data is very important for us, as it allows us to detect any problem and improve our manufacturing. With your collaboration, we can ensure that our products continue to meet the highest quality standards.
You can also contact your reference person at Londji directly, who will seek the best solution for your problem. We are here to help you and ensure that you have the best possible experience with our toys.
I have lost the password
On the registration page, click on the "Forgot your password?" option, providing the email with which you registered, and we will send you a new one.
Express Order
Within your Professional Portal, you have the Express Order option available. This tool is perfect for making quick orders of the products you already know. You just need to enter the product name in the search engine, select it when it appears, and add it to the cart.
This option can save you a lot of time if you already know which products you want to include in your order. We hope you find it useful and facilitate your shopping experience.
Favorites
To select a product as a favorite, just click on the heart that appears on the product's card. This action will allow you to save it in a generic favorites list that you will have available whenever you need it.
Additionally, you have the option to create as many lists as you wish, separating the products by concepts or themes, such as "Christmas toys" or "dinosaur toys". This way, you can organize your favorites easily and comfortably.
You can access your favorites lists from the menu at the bottom of the main page by clicking on "my favorites".
How can I access Londji photos, videos, and other materials?
In the main menu, by clicking on "photos and videos", you will have access to our graphic material. At Londji, we strive to take great care of our image. You can use our resources to promote our toys on your website, blog, or social media with complete confidence. We only ask that you do not manipulate the images or make any kind of alterations and that you comply with our terms of use. If you need any other type of use or modification, just contact us and we will see how we can help you.
Also, in the "useful" section, you will find our catalogs, game instructions, and other documents that can help you get to know our toys better.
And remember, your contact person at Londji is always available to help you with any questions about our games or products, or to give you advice on how to display our brand at your point of sale. We are here to help you with anything you need!
Sales on Marketplaces
At Londji, we highly value local commerce and the image of our brand. For this reason, we have decided that our products will not be sold through marketplaces such as Amazon or similar, but rather we prefer that they are distributed through independent stores.
This allows us to maintain the essence of our brand and support local commerce.
If you have any doubts about the authorization of a marketplace, please do not hesitate to contact your Londji reference person.
We appreciate your respect for this policy and understand that it is a measure for the benefit of all. If these distribution channels are not respected, we may reconsider the collaboration. Thank you for your understanding and support.
The CE mark guarantees that Londji toys comply with the European Union standard for toy safety (EN71). The EU toy regulation is one of the strictest in the world.
In addition to the internal controls relating to compliance with European regulations, our toys pass strict safety tests carried out by independent laboratories accredited by the European Union authorities.
Our toys are also tested, both internally and by independent laboratories, to ensure compliance with the toy safety standards applicable in the USA (ASTM Standard Consumer Safety Specification on Toy Safety (F 963)).
We only use raw materials (paper, dyes, cardboard and wood) that comply with the safety limits and we regularly check them.
It is important that the toy is used for the age group for which it is intended and that this is clearly indicated on the packaging or on the toy's data sheet, as the design of the toy takes into account the abilities and development of children of that age group.